At Eclipse Care Group, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us. By using our website, you agree to the terms outlined in this policy

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1. Information We Collect

We may collect and process the following types of personal information:

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a. Information You Provide

• Contact Details: Name, email address, phone number, and postal address when you fill out a form, subscribe to updates, or contact us

• Service Inquiries: Information you provide about your care needs or preferences

• Payment Information: Details required for billing or payment for our services

b. Automatically Collected Information

• Technical Data: IP address, browser type, operating system, and device type

• Usage Data: Pages viewed, time spent on our website, and clickstream data

c. Cookies and Similar Technologies

Our website uses cookies to enhance your browsing experience. For more details, see our Cookie Policy below

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2. How We Use Your Information

We use your personal information to:

• Provide you with the services or information you request

• Personalize your experience on our website

• Improve our website, products, and services

• Communicate with you about our services, updates, or promotions (with your consent)

• Comply with legal obligations and resolve disputes

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3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Trusted third-party vendors who assist us in delivering our services (e.g., payment processors, IT support)

• Legal Authorities: When required by law or to protect our legal rights

• Business Transfers: In the event of a merger, acquisition, or sale of assets

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4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law

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5. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.

• Correct Your Data: Ask us to update or correct inaccurate or incomplete information.

• Delete Your Data: Request the deletion of your personal data, subject to legal obligations.

• Restrict Processing: Limit how we use your personal information in certain circumstances.

• Withdraw Consent: Opt-out of receiving marketing communications or revoke previously given consent.

To exercise your rights, please contact us at [Insert Contact Email/Address].

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6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed to be completely secure

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7. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing any personal information

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8. Cookies Policy

We use cookies to:

• Enhance website functionality.

• Analyze website traffic and user behavior.

• Provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our website

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Eclipse Care Group
451 Victoria Avenue, M9 8PJ, Blackley,
info@eclipsecaregroupltd.co.uk
0161 509 9991

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Your privacy is important to us, and we are committed to addressing any concerns promptly and transparently